How to Change Your Voicemail Greeting

Samsung Galaxy phones use the Samsung Phone app, and visual voicemail is typically provided through a separate Voicemail app that depends on your carrier. Menu names vary by carrier and One UI version.

Using the Voicemail app (visual voicemail)

1. Open the Voicemail app. You can also open it from the Phone app's voicemail button, if your carrier supports it.
2. Tap the three-dot menu and choose Settings.
3. Tap Greetings (sometimes listed as Voicemail greeting or Manage greetings).
4. Choose a custom or personalized greeting and tap Record.
5. Record your message, play it back, and Save or Set as active.

Using the voicemail voice menu

1. Open the Phone app and press and hold 1 on the keypad.
2. Enter your voicemail password if asked.
3. Follow the prompts for personal options or greetings, then record and save a new greeting.

Tip

If you can't find visual voicemail settings, check the Phone app's Settings → Voicemail settings, where you can see which voicemail service your phone is using. On some carriers the voice menu is the only way to change the greeting.

By phone (basic voicemail)

1. From your Verizon phone, dial *86 and press Send/Call.
2. If you hear your own greeting, press # to skip it, then enter your voicemail password.
3. From the main menu, choose personal options, then the greetings option. Listen for the exact key numbers, which can change.
4. Choose to record a personal greeting, speak after the tone, and press # when you're done.
5. Follow the prompts to review, re-record, or save it.

To reach your mailbox from a different phone, call your own 10-digit Verizon number, press # during the greeting, and enter your password.

With visual voicemail

On iPhone, use the Phone app's Voicemail Greeting option (see the iPhone section). On Android, open Verizon's visual voicemail app, go to its Settings, and look for Greetings or Voicemail greeting.

By phone

1. On your AT&T phone, press and hold 1, or dial your own 10-digit number.
2. Enter your voicemail password if prompted.
3. From the main menu, choose personal options, then the greetings option. Listen to the prompts for the exact key numbers.
4. Choose to record a personal greeting, record after the tone, and press # when finished.
5. Follow the prompts to review and save it.

If you're calling from another phone, dial your own number, press * (or #) when your greeting starts, and enter your password. The key varies by mailbox type.

With visual voicemail

On iPhone, change the greeting from the Phone app (see the iPhone section). On Android, use the Greeting option in the Phone app or in AT&T's visual voicemail app if your phone uses it.

By phone

1. On your T-Mobile phone, press and hold 1, or dial 123.
2. Enter your voicemail password if prompted.
3. From the main menu, go to the personal options or greetings option. Listen for the exact key numbers.
4. Choose to record a new greeting, speak after the tone, and press # when finished.
5. Review it and save it as your active greeting.

From a different phone, call your own T-Mobile number, press * during your greeting, and enter your password.

With visual voicemail

On iPhone, use the Phone app's Voicemail Greeting option. On Android, use the greeting setting in your Phone app's voicemail settings or in T-Mobile's visual voicemail app, depending on which one your phone uses.

On a computer

1. Go to voice.google.com and sign in.
2. Click Settings (the gear icon).
3. Under Voicemail, click Voicemail greeting.
4. Click Record a greeting, allow microphone access, and record your message.
5. Save it. If you have more than one greeting, select the one you want callers to hear.

On the Google Voice app

1. Open the Google Voice app and tap the menu (or your profile picture), then Settings.
2. Under Voicemail, tap Voicemail greeting.
3. Tap Record a greeting, record, and save.

Can I upload an audio file to Google Voice?

Not directly. Google Voice records greetings through your microphone and doesn't have an upload button. To use a greeting from our generator, play the file through speakers near your microphone while you record on the computer. If you're comfortable with audio settings, you can also route your computer's audio output into the microphone input with a virtual audio device for a cleaner result.

Whether you can upload an audio file depends on your phone service, not your phone.

Services that usually accept uploads

Most business phone systems let you upload an audio file as a voicemail greeting, auto-attendant greeting, or on-hold message. The setting is typically in the admin portal or web app rather than the phone itself. Menu names and supported formats vary by plan and version, so check your provider's help center.

• RingCentral: import an MP3 or WAV from the desktop or web app. See how to upload a voicemail greeting to RingCentral.
• Grasshopper: upload an MP3 for an extension's voicemail greeting. WAV isn't accepted. See Grasshopper greeting upload steps.
• 3CX: upload an 8kHz, 16-bit, mono WAV, the WAV format we provide. MP3 isn't supported. See 3CX greeting upload steps.
• Zoom Phone: upload an MP3 or WAV from the Zoom web portal. See Zoom Phone greeting upload steps.
• Microsoft Teams Phone: personal voicemail greetings can only be recorded. Admins upload MP3 or WAV files for auto attendants and call queues. See custom greetings in Microsoft Teams.
• Asterisk / FreePBX and similar PBX systems: Use the system recordings or announcements feature. These systems generally work best with 8kHz mono WAV.

Which format should I download?

• MP3 for most hosted VoIP services and apps. It's small and widely accepted.
• 8kHz mono WAV for PBX systems, desk-phone systems, or any provider whose instructions mention 8kHz, 8000 Hz, telephone quality, or PCM. Uploading a WAV in the exact format avoids muffled audio or a rejected upload.

Services that usually don't accept uploads

• Carrier voicemail (Verizon, AT&T, T-Mobile and others), including iPhone Visual Voicemail and Android visual voicemail apps, typically only lets you record a greeting by phone.
• Google Voice records through your microphone and has no upload option.

For these, the workaround is to play the downloaded file from another device while your phone records. Use a quiet room, set the playback volume to about half, and hold the speaker a few inches from the phone's microphone. Play it back afterward to check the levels.